To what extent do you review your business?

Strategic business reviews are useful if you are

  • uncertain about how well your business is performing
  • if you want to know how to get the most out of your business or marketing opportunities
  • if your business is moving in a different direction to the one you planned
  • if the business is becoming difficult or unresponsive to market demands

But what are the questions we should be asking ourselves?

Members of the Business Exposure Group discussed these questions and came up with the following.

  1. If things are running well should you let it run or is it actually time now to plan again? Most thought that it should be a constant agenda item.
  2. A simple planning cycle can greatly enhance your ability to make changes in your business routine.
  3. It is vital to review the progress of your business, but how are you measuring success and is your annual business strategy fit for purpose? Most thought that a review should take place every time a game changing event happens.
  4. What are your markets now and in the future and how do you gain market advantage? There is no point in going head to head with the competition, try to find a niche.
  5. Which of your products/services are succeeding and which are not performing as planned? Spend more time on the latter.
  6. How effectively are you marketing your goods/services to your customer’s needs? Have you reduced the risk of them placing an order with you?
  7. Conduct competitor analysis. Find out what they offer.  How they price their products/services.  What is their competitive advantage.  What was their reaction to your entry into the market.  Who are their biggest customers.  With this information your business can be more robust and targeted.
  8. How often do you review your financial position? Have your requirements changed recently?  How frequently do you review costs and new ways of doing things?  These questions are crucial.
  9. How often do you review and update your website? Don’t let it sit there reflecting the old times.

There is a benefit to have an outsider question your thought processes periodically.  They will ask questions that you never even thought of.  There will be many external factors which may affect your business’s ability to compete and it was generally felt amongst our members that is was vital to review your business periodically, especially if legislation changes, new technology is introduced, a significant customer is lost or a new competitor enters the market.  It has to be a disciplined ongoing process.

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